Funny, but when faced with a problem the first thing that comes naturally for us is to complain. Most of the times, we complain just for the sake of it, and maybe accumulate some frustration as well. But what if we would learn and master The Art of Complaining? It would help us actually complain for a reason and get some benefits out of it.
The 3 main rules of The Art of Complaining
(1) Complain with a purpose
If you’re going to the trouble of telling someone or to a business how unhappy you are about certain products or services, make sure you have a clear purpose. You should expect a solution to your problem. A discount or a better offer. You need to make sure you know what tangible, meaningful amendments you want to get out of the complain. Don’t state these to the person you’re complaining to. But have them in mind and follow the next rules.
(2) Be passive aggressive
That is, don’t lose your temper but rather play a more powerful card. Be passive aggressive. State your unhappiness, and the fact that lead to this. Make sure you do that calmly, while making sure you pass on all your complaints. Don’t lie, nor exaggerate.
When asked how to make things better, say you don’t know. Just reiterate your unhappiness and how that affects you, and potentially your family. Inevitably, in the end, the other person / business will offer something to make amends. And that something can be more than you expected.
It’s even easier when you do this on the phone with a customer rep. They are usually pressed to take a certain number of calls per hours, so you staying on the phone complaining and restating your issue over and over again can give you some leverage.
(3) Ask one simple question
When the other person seems to be losing their patience, look for the right moment to ask them “What would you do if you were in my situation?” You’d be surprised at how many times they’ll actually pass along a quite useful tip.